Emails

The following are common email problems you may experience. Click on each link to read simple solutions to these problems.

I keep getting a 513 error whenever I try to send emails

I’m off campus but I can’t seem to send any messages in Eudora

I can't receive messages from anyone. Emails Keep bouncing back to senders

I get a "command does not exist" message whenever i try to open Eudora

Connecting to the Network

The following are links to useful tips you can use to solve problems you experience when trying to connect to the network. They may seem simple but check them nonetheless. They may save the time it would usually take you to get technical assistance.

Ensure that you are using a network cable

Check to see if your network cable is defective

Ensure that the network cable is plugged into the proper places

The wall jack could be malfunctioning

The Ethernet card in your computer may be malfunctioning

Emails

I keep getting a 513 error message whenever I try to send emails

The recipient’s email address is incorrect. Try retyping it.

I’m off campus but I can’t seem to send any messages in either Eudora/Thunderbird/Outlook Express

Contact your ISP (Internet Service Provider) for the name of your outgoing mail server. Your incoming mail server should be mail.brynmawr.edu. Check to see if this is also correct.

I can’t receive messages from anyone. Emails keep bouncing back to senders

This may be an indication that you are over quota in your email account. To check your quota, follow the instructions provided in the Unix-tutorial.

Whenever I try to open Eudora, I get a “command does not exist” error message even though I can access webmail

Check to see whether or not you are logged into workstation. If so, log out and into Novell once again and uncheck the Workstation only box. If you are still unable to open Eudora contact the Help Desk (x7440).

Connecting to the Network

Ensure that you are using a network cable

Please note that a network cable and a phone cable are not the same devices. One physical difference for instance, is that the network cable is slightly wider. Try placing the cable gently into the phone jack to determine whether or not you are using a network or phone cable. If it goes in easily, then it is a phone cable. If it doesn’t then it is probably a network cable.

Check to see if your network cable is defective

To do this, obtain a friend’s network cable, one that you know is functioning properly, then use this cable to connect to the network. If you are successful in doing so, then this could be an indication your network cable is faulty. In this case you may need to purchase a new one.

Ensure that the network cable is plugged into the proper places

You can check for network connectivity by locating your Network Connections Folder under 'Network and internet Connections' in the Control Panel. After clicking on this folder, a window displaying your Local Area and/or Wireless Connections will pop up. Each connection will either display a 'connected' or 'not connected' message. You can also check for netwrok connectivity by locating the computer-to-computer icon on your task bar. If an 'x' is placed on this icon then you are not connected to the network. If this icon is checked then you have network connectivity.

The wall jack could be malfunctioning

Test your computer and cable in a jack that you know is working. If it works, then contact the Help Desk at x7440. When you call, provide the Help Desk Assistant with the port number, your name and your location and a technician will be sent to test the jack and repair it.

The Ethernet card in your computer may be malfunctioning

Have a technician look at the card to determine whether or not it is working. If it is broken, it may be under your computer’s warranty. If not, you may have to purchase a new one.