The Help Desk is a resource that provides support for Computing issues and problems on the Bryn Mawr College campus.

Help Desk Hours -- Spring Break

Friday, March 7th

8:00 AM - 4:00 PM

Monday - Thursday

9:00 AM - 12:00 PM

1:00 PM - 5:00 PM

Saturday - Sunday

CLOSED

*The Help Desk will reopen for regular hours on

Sunday, March 16th at 6:00pm.

Spring Help Desk Hours

Monday - Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

2:00 PM - 6:00 PM

Sunday

2:00 PM - 10:00 PM

Bryn Mawr students have 24-hour access to the Guild Computer Lab via their OneCard.  All other members of the Bryn Mawr or Tri-College community may use the computer lab during Guild Public Hours.

Guild Public Hours

Monday - Friday

8:00 AM - 6:00 PM

Saturday - Sunday

CLOSED

How to Contact the Help Desk

Phone: 610-526-7440

Email: help@brynmawr.edu

Walk-in:  Guild Hall Basement
SelfService Help Desk

(click here for more info about what SelfService Help Desk can allow you to do)

Information you may need:

• Your Name
• Your username (the first part of your Bryn Mawr e-mail address)
• Your location (Building & Room Number)
• BMC Computer ID# XX-XXXX (a Blue, Green, or Pink Sticker on the Front of the CPU),
• Computer Type and Model #
• A description of the problem

Please plan to spend at least several minutes on the phone with the Help Desk staff if you are calling in.  In order to assist you better, we will try to resolve your problem on-the-spot, and if this is not possible, to collect enough information for a field technician or system administrator to solve your problem as efficiently as possible.

Personal Computer Services

Help Desk support for computers owned by current Bryn Mawr College faculty, staff, and students is available for issues involving connectivity to the Bryn Mawr College network at no charge.  Information Services (IS) staff may provide additional advice or basic troubleshooting at no charge in relation to other kinds of problems with personally-owned computers, but such assistance is not guaranteed. 

Additional services are available with associated fees via a Personal Computer Service Request.  Placing a request requires an appointment with a Help Desk full-time staff member; please contact the Help Desk for an appointment before bringing your computer in.  Please expect that you will need to spend at least 15 minutes (and possibly more) to detail and demonstrate your problem.  More information about the available services is posted here.

As time allows, Help Desk staff may also be available to help troubleshoot problems on or answer questions about student computers alongside their owners.  This also requires an appointment, usually in the 1-2 hour range, and does require that the computer's owner be present and work with the staff member.  There is no charge for this service, but it is offered as staff time allows. Should the issue prove to be more complicated than can be resolved with this type of service, we will recommend that you make a Personal Service Request (above) and leave the computer with us.

After Help Desk Hours
Callers have the option to leave voicemail or email for the support staff. Messages will be processed during the next set of business hours.

All calls, emails, and other contacts with the Help Desk are logged and assigned a unique Call (or Incident) Number.

Password Resets

Password Resets are available during all hours of Help Desk operation for Virtual Bryn Mawr, Novell NetWare, and email/web.  You can find a description of these accounts on the Account Descriptions page. Password resets over the phone do require additional information to be provided as proof of identity.  Password resets cannot be done via email.