Frequently Asked Questions

What can I do if there's an emergency and the Health Center is closed?

If I suspect another student has alcohol poisoning, whom should I contact?

What are the costs of different services that the Health Center provides?

What does student health insurance cover?

If the student cannot pay for testing (HIV, pregnancy, etc.) can the Health Center help in any way?

Are all records, visits, and medical information kept confidential? Can families request them without the student's permission?

If I charge something at the Health Center will my parents know?

Can I have prescriptions filled by an outside pharmacy delivered to the Health Center?

When are flu shots available?

What is the average wait time at the Health Center?

Is it possible to come to the Health Center just to get information on health issues?

Is it recommended that students use the Health Center for their gyn care?  Should they come in only if they are sexually active?

Do I have to have a pelvic exam in order to receive gyn care?

Can students get emergency contraception (the "morning after pill") at the Health Center?  How much does it cost?

I have to have blood drawn.  When can I have that done?

 

What can I do if there's an emergency and the health center is closed?

In a medical emergency, call Public Safety (X7911).

In a counseling emergency call ProtoCall, the on-call counseling service, at 610-526-7778.

If I suspect another student has alcohol poisoning, whom should I contact?

If a person is unable to care for herself, someone must stay with her. 

If that person is unresponsive, requires substantial assistance to walk and/or cannot hold herself upright, call Public Safety (X7911) and tell them there is an emergency situation.

If it is apparent an ambulance is needed, let them know.  Public Safety is best able to contact emergency services to direct them to the correct location.

What are the costs of different services that the Health Center provides?

Our fee schedule is on our “Services” page.  All Physician, Nurse and Nurse Practitioner evaluations for a problem or question are free of charge to all undergraduate students and to graduate students who have the college insurance.  There is no charge for up to 6 counseling visits for undergraduates.

Health Center Fees

What does student health insurance cover?

Each student should have received a brochure which describes the services covered by the student health insurance.  It is a “secondary” insurance, which means the student must first file the charges with their primary (usually their parents’) insurance.  If that claim is denied, or there are some charges not covered (e.g. co-pays and deductibles), a claim can be filed with the student insurance. 

BMC health insurance information

If the student cannot pay for testing (HIV, pregnancy, etc), can the Health Center help in any way?

We encourage students to come see us and we will work with them to overcome financial barriers to care.

COST SHOULD NEVER BE A BARRIER FOR A STUDENT SEEKING NEEDED CARE AT THE HEALTH CENTER. 

 Are all records, visits, and medical information kept confidential? Can families request them without a student’s permission?

Medical and counseling records are completely confidential.  We cannot release any information to family members, a dean, or other college officials without a student’s permission.  The only time we can break that confidentiality is if you threaten harm to yourself or others or in a life-threatening situation.  We can also release information to other treating professionals . 

If I charge something at the Health Center, will my parents know?

Charges from the Health Center will appear on a student’s tuition bill as a “Health Center charge”, but will not include information about the specific medication, test or other service which was provided.

Can I have prescriptions that are filled by an outside pharmacy delivered to the Health Center?

Merricks Pharmacy serves as our Pharmacist Consultant and they make deliveries to the Health Center at least once a day.  If you get your prescriptions filled at another pharmacy it is up to the pharmacy and you to make arrangements to deliver them to us.  If they won’t deliver, you need to make arrangements to pick the prescriptions up.

When are flu shots available?

Assuming it is a “normal” flu season, flu shots will be available in early November.  A campus wide email will be sent to announce the date.

What is the average wait time at the Health Center?

Wait times are highly variable, depending on whom you are scheduled to see, how busy the providers are, and the severity of illness for you and of others waiting to be seen. 

If you have an appointment in Gyn or Counseling, you will generally be seen very close to your appointed time unless there is an urgent situation which takes priority. 

For appointments in the medical clinic, it is not uncommon to wait up to 15 minutes since there is tremendous variability in the amount of time needed to evaluate and treat a patient.   If it is a busy day, an emergent situation occurs, or there is a patient with a serious or complicated problem, the wait can be longer.   If a student is waiting 30 minutes or more for an appointment, and the cause for the delay is not apparent, it is very appropriate to ask when you will be seen.  It is also appropriate to ask if the provider is running on time when the nurse first sees you.

If you “walk-in” for a non emergent problem, you may be seen quickly, or you may have to wait depending on how many people are waiting to be seen.

Is it possible to come to the Health Center just to get information on health issues?

Health Education and empowering the student to be actively involved in their medical care is an important part of our mission.  If students need information about a medical issue, probably the first place to start would be with the nurse.  If necessary, the nurse can refer the student to other appropriate providers for more information.

Is it recommended that students use the Health Center for their gyn care? Should they come in only when they are sexually active?

Our Gyn Nurse Practitioners are extremely knowledgeable about the gyn issues and questions college-age women have.  You do not need to be sexually active to see them.  If you are contemplating becoming sexually active, have questions about your body, your menstrual cycle, birth control, sexually transmitted disease or pregnancy risks, etc., we encourage you to make an appointment.  Our Gyn Nurse Practitioners are especially helpful with first pelvic exams.

Do I have to have a pelvic exam in order to receive gyn care?

Anyone can make a gyn visit for any reason, even just to talk.  The recommendations for gyn exams have changed and you can discuss that with the practitioner when you meet with her. 

Can students get emergency contraception (the "morning after pill") from the Health Center and how much does it cost?

Yes, Emergency Contraception is available through the Health Center.  Please check our fee schedule (on the “Services” page) for the cost.  It is generally less expensive than drug stores.

I have to have blood drawn.  When can I have that done?

A nurse is available to draw blood at the following times:

Monday 9-4:00

Tuesday 12:30-4:00

Wednesday 10:30-4:00

Thursday 11-4

Friday 9-4:00