The College has contracted with PayFlex, a third-party provider, to process all Flexible Spending Account (FSA) claims beginning with the 2011 plan year. You must register with PayFlex at their portal called Health Hub (www.healthhub.com). The first time you login, you must register with the site. You will be asked for
You then choose your own Username and Password just as you would when registering for any other website. Please keep these selections secure: they will give access to financial information as well as your FSA claims data.
When we sent the enrollment information to PayFlex in January, we also provided them with your primary Payroll direct deposit data. You can change the account information if you so choose through the portal by going through the Financial Center.
PayFlex also has a Call Center to provide assistance.
--> If you will be faxing your documentation, turn off or inactivate the pop-up blockers in your browser for the Health Hub site before filing a claim. The site will create a cover sheet for you that must open in a separate window.
--> In case you have a problem with the pop-up fax cover sheet, try using this faxable claim form instead.
--> If you will be uploading your documentation as PDF files, scan everything first. There is a 5MB file size limit, so have everything prepped to make sure you don't need to split up your claims to meet this limitation.
--> Make sure your documentation meets submission requirements. PayFlex has provided a summary of claim filing instructions that gives good information about documentation requirements: FSA Claim Filing Instructions
How to File
You will submit information about your claims through the portal (ex., Day Care $500; Dental $50; Prescription $35, etc.). You will then be given the option of uploading scanned PDFs of your documentation or faxing it to PayFlex. A fully paper option is available requiring you to send your claims through the mail to PayFlex.
PayFlex has provided a detailed manual on how to use their portal:
If you would like assistance your first time filing or need a private place to fax your documentation, please contact Human Resources to setup an appointment. We have acquired a scanner to support the uploading option.
All claims for the plan year should be submitted to PayFlex.