We should strive for a reasonably level of service for all our community subcommunities, but not at the expense of degrading service to the general community. Example - we should (and do) support student hardware repairs, but not if that means creating a backlog of repairs for staff and faculy, and not if it means assuming an unfunded obligation.
 

Students are here for 4 years. We should support the software they require for class and control how much of the resources they are allowed to use but we should really look at what the faculty and staff need to do their jobs. It would be better if faculty and staff were surveyed and asked what kinds of things they need. Then IT could look at ways of achieving those goals. Everything comes from the top of IT down instead of them listening to "the people" and answering their needs. I don't want to be a techie. I just want to do my job.