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News, Updates, and Information about LITS Resources and Services
Updated: 2 hours 24 min ago

Warning: New Phishing Attempt

January 27, 2022 - 12:28pm
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members. Be on the lookout for messages with attached files and little other description beyond directing recipients to verify the invoices from “AP@brynmawr.edu”. This is a scam and ap@brynmawr.edu is not a […]

Trouble Printing for Some Community Members

January 26, 2022 - 5:27pm
LITS is investigating an issue that is preventing print jobs from being released when people email “canon@brynmawr.edu”. Printing directly to Canons via an installed print queue is working normally for all College owned computers and personal PCs. For help installing a print queue, community members can use this document or reach out to the Help Desk […]

Reminder: Routine System Maintenance Thursday 6pm – midnight

January 26, 2022 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Emergency Maintenance on Moodle – Thursday, Jan 20

January 20, 2022 - 11:06am
LITS will be performing emergency maintenance on Moodle at 7 PM Today, January 20, 2022. The upgrade will address security vulnerabilities. The upgrade should last less than 10 minutes, and people who are already logged in should experience minimal disruption during that time. Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or […]

Brief Canon Printing Outage, TODAY (1/18) 1pm

January 18, 2022 - 12:42pm
In order to troubleshoot an issue with printing from Macs to Canon printers, LITS will need to restart the our Canon print servers at 1pm. During this time, there will be a very interruption to printing to Canons. The outage will last less than 10 minutes. Thank you for your patience while we troubleshoot this […]

Problems Printing to Canons from Macs

January 18, 2022 - 11:11am
Several community members have reported problems printing to Canon printers from Macs across campus. LITS is investigating the issue and will provide additional information as we have it. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

What’s New in Panopto and Zoom

January 13, 2022 - 8:17am
What’s New in Panopto Discussion Notifications. By default, you will now receive a daily digest email of comments and replies to video discussions they are participating in. Change your discussion notification preferences by clicking the link in that email or logging into Zoom and updating your user settings. Audio Descriptions. Panopto has increased accessibility with […]

Reminder: Financial Edge Unavailable TODAY (1/13), 2:30pm – 4:30pm

January 13, 2022 - 8:16am
Financial Edge will be unavailable today, January 13 from 2:30pm until 4:30pm.  LITS will be performing necessary year-end maintenance for the system during this time. Please log out of Financial Edge on January 13th before 2:30 pm. If you have any questions, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight

January 12, 2022 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Changes and Improvements to Moodle

January 11, 2022 - 9:17am
The upgrade to Moodle 3.11.4 during the month of December was successful. This version update included general fixes and improvements, as well as accessibility and security improvements and fixes. For a complete list of changes see Moodle 3.11.4 Release Notes. The most noticeable changes include: Mark as done buttons under course activities. These buttons are part […]

WordPress Upgrade Tonight, Jan. 7th, 6pm – 7pm

January 7, 2022 - 3:33pm
This evening, LITS will be performing a necessary WordPress upgrade between 6pm and 7pm. During that time, community members may experience a brief service interruption. Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Panopto Scheduled Outage starting 9pm Saturday Jan 8

January 6, 2022 - 2:36pm
Panopto has announced a scheduled downtime from 9:00 pm ET Saturday, January 8, until 1 am ET Sunday, January 9, 2022. While Panopto is offline, you will NOT be able to record/upload to Panopto or  manage and view recordings on Panopto. If you need to record during the outage, use the Panopto Mac or PC […]

InterLibrary Loan Unavailable Intermittently 1/10 11am-pm

January 5, 2022 - 3:47pm
The library’s InterLibrary Loan system may be intermittently unavailable on Monday, January 10, between 11:00 a.m. and 1:00 p.m. LITS will be performing necessary maintenance during this time. Contact bmcill@brynmawr.edu with questions.

Warning: New Phishing Attempt

January 3, 2022 - 10:42am
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members. Be on the lookout for messages that appear to be a password expiration notice from your Microsoft account. This is a scam. Do not click links or respond in any way. […]

Telephone service intermittently unavailable: 6pm (12/22)-2am (12/23)

December 21, 2021 - 2:58pm
Telephone service will be intermittently unavailable starting at 6pm on 12/22 through 2am on 12/23. During this window, LITS will be completing updates to the network equipment supporting our telephone system. Service will be affected on the physical phones as well as on the MiCollab app. Please reach out to the Help Desk at 610-526-7440 or […]

BIONIC Maintenance TONIGHT, 12/15 from 6-8pm

December 15, 2021 - 3:08pm
All BIONIC services at Bryn Mawr and Haverford will be unavailable from 6pm – 8pm this evening, 12/15. During this time, LITS will be performing emergency maintenance in order to address the Log4Shell security vulnerabilities. We appreciate your patience while we perform this critical work. Please contact the Help Desk with any questions: help@brynmawr.edu or […]

Resolved: Issues Connecting to Duo

December 15, 2021 - 10:37am
Update – 11:40am 12/15: Service appears to be restored. Please continue reporting issues if you see them. Thank you! ________________________________________________ We’re experiencing a campus-wide issue with Duo where people are seeing a blank screen instead of a Duo prompt when signing into their Bryn Mawr accounts. This is likely a result of outages originating from […]

Issues with OUBlog activity on Moodle

December 14, 2021 - 12:06pm
Starting Monday, December 13, some instructors have reported post visibility issues occurring with the OUBlog activity. LITS is currently working on testing and implementing a fix for the issues and we expect that OUBlog activities should be up and running at 9am on Wednesday, Dec 15. Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Requesting TriCollege Materials: Winter Break Edition

December 8, 2021 - 1:27pm
Please get your TriCo (Haverford and Swarthmore) book requests in before 12/17! The final TriCollege Library book delivery of the year will occur on Friday, 12/17, as Swarthmore is closed after that date. If you need any materials from Haverford or Swarthmore, make sure to get your requests submitted in Tripod before that so they […]

Panopto Performance Issues Related to AWS East Outage (12/7/2021)

December 7, 2021 - 3:33pm
Panopto has reported that the ongoing Amazon Web Services East outage is causing degraded performance and increased error rates on Panopto’s North American services. Additional details and updates will be available on Panopto’s system status page. Please contact the Help Desk with any additional questions: help@brynmawr.edu or 610-526-7440.

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