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News, Updates, and Information on Computing, Library, and other LITS Resources and Services
Updated: 2 hours 14 min ago

Trouble Logging in to Webmail

September 28, 2020 - 6:19pm
Update: The issue appears to be Microsoft-wide and they are investigating and working to resolve it. This evening, community members have started experiencing issues accessing their email via webmail.brynmawr.edu. We are actively looking in to the issue and trying to identify a cause. Updates will be posted here as they are available. Email clients and […]

Zoom Security Change on September 27

September 24, 2020 - 8:00am
Starting September 27, Zoom will turn on the Waiting Room for any meeting that does have it enabled or require a Passcode. Both are common security settings that help a host control who enters a Zoom meeting and help prevent “Zoombombing.” This change will only affect you if you host Zoom meetings and have turned […]

Turn Private WiFi Addresses (iOS) Off for Best Eduroam Experience

September 23, 2020 - 11:47am
The latest versions of iOS, iPadOS and watchOS include a feature called Private WiFi Addresses. Apple’s intent with this feature is to improve privacy. In our Bryn Mawr environment, the feature adds little to no additional privacy but can complicate network access. For the best experience, we recommend turning this feature off for the eduroam […]

Reminder: Routine System Maintenance Thursday 6 pm – midnight

September 23, 2020 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Information Security Education Program Launches 10/1

September 17, 2020 - 6:00am
College community members are responsible for completing Bryn Mawr’s Information Security Education Program during the month of October.   A refreshed Information Security Education course (via EduRisk) will be available for completion beginning October 1. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440. 

LITS Fall Newsletter: Library study space, Panopto, Children’s Book Exhibition, and more

September 14, 2020 - 7:40am
Sent to faculty, staff, undergraduate, graduate, postbac, and emeriti listservs: Welcome to the LITS Fall Newsletter! These messages collect important information and reminders about library and information technology services that are new or different for the fall 2020 semester. Start here! Our FAQ is updated regularly with answers to your questions. Wondering about something we haven’t addressed yet? Please don’t […]

Zoom Cloud Recording Processing Delays

September 11, 2020 - 11:08am
Zoom is reporting cloud recording processing delays. Processing time, or the delay between when a meeting ends and when it is available online for viewing, is directly related to the length of the video and the number of video and audio streams it contains. (Video increases recording size/processing time more than audio.) Processing times of […]

Zoom Security Change on September 27

September 11, 2020 - 8:00am
Starting September 27, Zoom will turn on the Waiting Room for any meeting that does have it enabled or require a Passcode. Both are common security settings that help a host control who enters a Zoom meeting and help prevent “Zoombombing.” This change will only affect you if you host Zoom meetings and have turned […]

Guest Access Turned Off in Academic Moodle Courses Sept 9

September 10, 2020 - 4:04pm
Since the period for adjusting registration ended, on Wed evening (Sept 9), LITS ran a site-wide process to turn off guest access for academic Moodle course sites. This may not have overridden guest access settings that teachers locally enabled — please double-check the guest access settings for your courses and alter them if needed. A few […]

Bryn Mawr Blogs Upgrade and Editing Freeze 7am to 11am on Sept 23, 2020

September 9, 2020 - 10:40am
The Web Services team will complete a months-long upgrade of the Bryn Mawr Blogs on Wendesday, September 23, 2020. The upgrade involves migrating the Blogs from aging servers and outdated software to new, up-to-date virtual machines running the latest versions of MariaDB, PHP, and Linux. The upgrades should provide a more performant, secure, and reliable […]

Reminder: Routine System Maintenance Thursday 6 pm – midnight

September 9, 2020 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Panopto Video Access Issues

September 8, 2020 - 10:30am
We have received numerous reports from instructors and students about access to Panopto videos. There are a few known issues that Panopto tech support is working to diagnose and fix. In the meantime, here are two workarounds that will fix many problems: By design, Panopto creates an account for course participants (if needed) and grants […]

MiCollab “Re-register” Calls

September 4, 2020 - 12:11pm
Community members have reported receiving calls from MiCollab that appear to be asking them to “re-register”. These calls are irritating, but they are harmless and can be ignored. To resolve the issue, LITS will be working with our phone system vendor to do significant upgrade of our MiCollab server, which runs the software for our […]

LITS Fall Newsletter: BMC Libraries and Associated Services for Fall 2020

September 2, 2020 - 1:38pm
Sent to faculty, staff, undergraduate/graduate/postbac student, and emeriti listservs: Welcome to the LITS Fall Newsletter! These messages collect important information and reminders about library and information technology services that are new or different for the fall 2020 semester.  Watch for future issues into September. I’m writing with an overview of fall library plans and a […]

Moodle Known Issue: Course Content Seems to Disappear

September 2, 2020 - 1:16pm
Several instructors have recently reported that content has disappeared from their Moodle course sites. In fact, the course content is only hidden. The culprit seems to be the Collapsible topics course format, which gets reset to show the course containing fewer sections than it actually has. We are not certain what triggers this change, but […]

Accessing College Software

September 2, 2020 - 9:57am
We’re pleased to announce that remote access to College software is up and running! To access LabStats, the software that provides remote access to one of our physical computers on campus, please follow the instructions here.  To access our cloud based solution, Apporto, go to https://brynmawr.apporto.com/ and login with your College credentials. More information is here. Not sure which to […]

Zotero Workshops on Zoom 9/2 and 9/3

August 31, 2020 - 8:20am
Need a tool to help you stay organized as a remote learner? Zotero will help you create notes, bibliographies, and organize your research. Attend Zotero Workshops on Zoom: Wednesday, Sep 2, 2020 3:00 pm – 4:00 pm: https://www.brynmawr.edu/events/zotero-virtual-help-session-0 Thursday, Sep 3, 2020 11:00 am – 12:00 pm: https://www.brynmawr.edu/events/zotero-virtual-help-session-1 Contact library@brynmawr.edu with questions.

Reminder: Routine System Maintenance Thursday 6 pm – midnight

August 26, 2020 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Seeking Community Feedback – We’d love to hear from you!

August 24, 2020 - 10:00am
LITS is committed to continually improve our services and offerings and the ways in which the community experiences those services. One of the ways that we know what needs the most attention is by hearing from you! We are always open to receiving feedback and hearing about what’s working really well and what may need […]

Zoom Outage

August 24, 2020 - 9:59am
There is currently a Zoom-wide outage. If you’re having trouble connecting, try logging in to Zoom via the desktop app. If you don’t have the desktop app installed, see http://techdocs.blogs.brynmawr.edu/8756 and scroll down to the section called “Log In to Your BMC Zoom Account through the Zoom Desktop Client or App”. Follow https://status.zoom.us/ for updates.

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