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News, Updates, and Information on Computing, Library, and other LITS Resources and Services
Updated: 1 hour 18 min ago

Phone System Unavailable 7/27 7-9am

July 9, 2020 - 11:44am
The College’s phone and voicemail system will be unavailable on Monday, July 27 from 7:00 a.m. – 9:00 a.m. LITS and our phone system vendor will be performing necessary software maintenance during this time. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

BIONIC Unavailable: Thursday, 7/9 6-8pm

July 8, 2020 - 4:13pm
All Bionic services will be unavailable to both Bryn Mawr and Haverford from 6-8pm tomorrow, July 9th. LITS will be performing necessary maintenance at this time. With any questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Necessary Systems Maintenance: Some Systems May Be Affected

July 7, 2020 - 1:37pm
As the result of a change by a vendor, LITS is currently performing necessary maintenance on a number of College systems. There may be some brief service interruptions as the systems are updated. If you are unable to reach a particular service, please wait a few minutes and try again. We apologize for the inconvenience. […]

Library & Information Technology Services for COVID-19

July 2, 2020 - 10:00am
This post will be updated regularly as new resources become available. New additions have a * LITS is pleased to offer remote support to Bryn Mawr College community members via email at help@brynmawr.edu or phone at 610-526-7440. This is the best way to reach us always, but especially in the event of diminished staffing levels, […]

Reminder: Routine System Maintenance Thursday 6 pm – midnight

June 24, 2020 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Update on Library Services for Summer 2020

June 19, 2020 - 9:12am
We are pleased to announce that we will soon be offering on-demand scanning services and curbside pickup of books from the Bryn Mawr circulating library collections to students, faculty and staff. While the library buildings will remain closed, requests for print books may be made beginning June 29, with contactless pickup at Canaday Library beginning […]

Warning: New Phishing Attempt 6/10

June 10, 2020 - 2:35pm
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members. Be on the lookout for messages that appear to come from an “ithelpdesk” gmail address with a document attached. The email may also include names of Bryn Mawr College community members. […]

Reminder: Routine System Maintenance Thursday 6 pm – midnight

June 10, 2020 - 8:00am
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Password Resets and Account Provisioning Unavailable 6/20 & 6/21

June 5, 2020 - 10:56am
Password resets and account provisioning will be unavailable on Saturday, 6/20 and Sunday, 6/21. Our identity management vendor will be performing necessary maintenance during this time. If you have questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Upcoming Zoom Changes: June 17

June 4, 2020 - 9:59am
Starting on June 17, we will initiate two changes to the College’s institutional Zoom account. Though these changes will begin on that date, it may take several days for them to be applied sitewide. Who does this affect? These changes will only impact you if you had previously created a personal Zoom account using your College (brynmawr.edu) email address. If you don’t have a personal Zoom account or if your personal Zoom account […]

Returning Library Books: Students and Recent Grads

June 2, 2020 - 1:24pm
For any students who need to return library books, there are a number of options. Return To Campus Center: The post office is continuing to accept returns, which should be placed in the mail slot in the Campus Center or handed in directly at the mailroom window. If you have oversized items but the mailroom […]

BIONIC Unavailable 6/2 noon-1pm

June 1, 2020 - 5:43pm
PeopleSoft will be unavailable on Tuesday, June 2 from noon – 1:00 p.m. All BIONIC services will be unavailable to both Haverford and Bryn Mawr. LITS will be performing emergency maintenance during this time. Please contact the Help Desk, 610-526-7440 or help@brynmawr.edu with any questions.

Encrypting College-owned Macs: Process Begins June 1, 2020

May 28, 2020 - 2:58pm
Beginning June 1, 2020, LITS will be running a process to encrypt College-owned Mac computers assigned to individual faculty and staff members. Many Macs are already encrypted – this is to clean up any remaining machines that either pre-date our encryption project or were deployed without encryption turned on. The next time you log out […]

Moodle: Unavailable 9-10am on 5/27

May 26, 2020 - 3:58pm
Moodle will be unavailable from 9:00 a.m. until 10:00 a.m. on Thursday, May 27. LITS will be performing emergency maintenance during this time. Duo will be re-enabled on Moodle after this work is complete. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Panopto Training Webinars

May 22, 2020 - 11:17am
Panopto is a platform for recording lectures and talks and storing and sharing any kind streaming videos in Moodle or on the web. Whether you are new to Panopto or are looking to brush up your skills, consider attending a free webinar regularly offered through Panopto Support. As a Bryn Mawr College community member, you […]

Multi-factor Authentication Temporarily Disabled for Moodle

May 19, 2020 - 5:54pm
We have temporarily disabled multi-factor authentication (MFA) on Moodle while we troubleshoot and fix a problem in which some users are timed out for inactivity too early and forced to reauthenticate. We will post additional updates as we work to resolve this issue. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Warning: New Phishing Attempt 5/19

May 19, 2020 - 4:13pm
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members. Be on the lookout for messages that appear to be coming from a member of the Bryn Mawr College community and refer to a “new request”. This is a scam. Do […]

Students: Migrate Files Saved in Adobe Creative Cloud before July 6

May 15, 2020 - 1:55pm
As you may know, Adobe provided temporary at-home access to students so that they can continue to access Creative Cloud software remotely. Included in this was the temporary ability to save work online in Adobe’s Creative Cloud storage. Follow these instructions to migrate your files before July 6. LITS is not able to retrieve files […]

Planned Moodle Upgrades

May 14, 2020 - 12:00pm
In order to ensure our Moodle site is able to support planned and potential online teaching and learning needs, we will be performing our annual upgrade in stages this summer. Weekend of May 17 Moodle will be moving to Duo at this point, but we will not be making any other changes in order to ensure service […]

RESOLVED: Intermittent Problems Logging in to Email

May 13, 2020 - 2:15pm
Update, 5:20pm: This issue has been resolved. Please report any lingering problems to the Help Desk. Starting this afternoon, some community members have experienced issues logging in to Webmail. Microsoft is aware of the issue and is working to resolve it. In the meantime, if you use the full Outlook email client or the Outlook […]

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