Reporting to the Controller, this position is to provide leadership and subject matter expertise for the student accounts area including billing, collections, student health insurance, student and parent loans, financial reporting and information technology. The Associate Director will have a comprehensive knowledge of student billing and collection principles, processes, Title IV regulations and best practices to ensure the accurate and timely processing of student charges, payments and refunds. The Associate Director will take a leadership role in the identification and development of documented student accounts receivable policies and procedures.
- Direct the day-to-day operations of the student accounts receivable operation, including 2 full time professional staff, to ensure accuracy, efficiency and effectiveness while maintaining the mission and goals of the College. Establish expectations and provide direction needed to meet the goals and objectives of the department.
- The Associate Director is the functional expert and liaison in the administration of the PeopleSoft Student ERP system and the 3rd party electronic billing/payment system (Nelnet).
- Facilitate system changes and participate in patch testing of upgrades and/or enhancements. This position must have a thorough understanding and be able to troubleshoot accounts receivables for the application of payment, internal system processes, tuition and fee calculations or coordination with third party systems.
- Manage the student health insurance program for all undergraduate, graduate and international students. This includes billing, verifying waivers and reconciliation of payments to the insurance company in a timely manner.
- Maintain accounting systems for federal financial aid programs to ensure compliance with Title IV cash disbursements, refund regulations and reporting requirements. The Associate Director will perform the necessary research to ensure compliance with state, federal, College and electronic commerce regulation procedures.
- Manage Title IV Authorizations, tuition and housing prepayments, outside scholarships and accounting for prepaid tuition programs.
- Ensure proper receipting to the general ledger and allocation of revenues. Monitor the collection of student accounts to authorize the timely allocation of cash receipts. Complete withdrawals in a timely manner for the proper calculation of refunds and returns of Title IV funds as well as cash balances for overpayments and refunds.
- The annual reporting of qualified educational charges and scholarship/grants for each student in compliance with IRS regulations on Federal Form 1098-T.
- Work closely with the Admissions and Financial Aid Offices in educating students and their families on how to navigate through the process of financing a Bryn Mawr College education.
- Creates and maintains policy and procedure manuals and training presentations as well as provides training both within the office and campus wide on topics related to navigation of the student account receivable systems and student loan programs.
- Design and provide delinquency and other relevant financial reports to the Controller, Registrar, Director of Financial Aid and other internal audiences. This includes tracking trends, patterns and volume changes and making operational assessments to maximize services.
- Formulate and implement policies and procedures to ensure accountability
- Represents or acts as delegate for the Controller’s Office as needed.
- Performs other related duties as assigned or requested.
SKILLS, KNOWLEDGE, ABILITIES, EXPERIENCE AND EDUCATION:
- Bachelor’s degree in Accounting, Business Management, or related field and of 5-7 years’ of progressive accounts receivable and collections experience with preference to experience in higher education or a not-for-profit environment.
- Supervisory experience and proven ability working with complex ERP systems required. PeopleSoft experience a plus. Knowledge to consistently serve as a technical resource within the department and to others.
- Strong financial management experience, including management responsibility for multiple individuals and areas. Ability to review and recommend training opportunities for office as well as lead employee growth and development initiatives.
- Extensive knowledge of federal, state and institutional financial aid policies and regulations.
- Excellent oral and written communication skills, superior interpersonal skills.
- Ability to recognize complex and unique issues and develop recommendations, independently or as part of a team, for management resolution in a clear, concise and organized manner. Ability to provide conclusions and recommendations that are based on extensive professional knowledge and judgment.
- Proven ability to plan and execute within larger organizational priorities and communicate effectively with a wide variety of people. Ability to exercise tact and discretion when handling confidential information and situations.