The Technical Support Specialist plays a major role in supporting the effective use of technology by members of the Bryn Mawr community (faculty, staff, students, and affiliates). Provide first- and second-tier troubleshooting and technology-related solutions and education in person, by phone and electronically. Assist in developing and implementing support strategies that promote a sustainable infrastructure for the benefit of the entire community and effective outcomes for individual clients and departments. Contribute to needs analysis, planning, implementation, and education for College software and systems.
2-4 years of experience in a customer-oriented computer support environment and familiarity with Mac and Windows-based hardware and software, and common mobile platforms. Certifications and additional training a plus.
ABOUT THE INSTITUTION
Bryn Mawr College is an institution of higher education offering a four-year, educational experience to approximately 1,400 students. Bryn Mawr was the first women’s college to offer graduate education through the Ph.D., and the College continues its support of master and doctoral programs through its Graduate School of Arts and Sciences and its Graduate School of Social Work and Social Research. The College offers employees a competitive salary and benefits package, including 25 vacation and personal days and a generous retirement contribution.
We are locateded in Bryn Mawr, Pennsylvania which is easily accessible by public transportation from Philadelphia.
Bryn Mawr College is an equal opportunity employer. Applications are considered without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, age or disability. All qualified people are encouraged to apply.
To express your interest in this role, please submit a letter of interest and resume through Interfolio: