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Library & Information Technology Services
101 North Merion Avenue
Bryn Mawr. PA 19010-2899
Phone: 610-526-5271

System Maintenance Policy

 

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – 2:00 a.m.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the schedule below. At the end of each patching cycle, PeopleSoft and all BIONIC services are generally unavailable to both Haverford and Bryn Mawr from 5:00 p.m. – 2:00 a.m.

Subscribe to System Status posts on the LITS Blog for email reminders.

Schedule

2017

  • January
    • January 12
    • January 26
  • February
    • February 16
    • February 23
  • March
    • March 16
  • April
    • April 1 (beginning at 8:00 p.m.)
    • April 13
    • April 20
  • June
    • June 15
    • June 29
  • July
    • July 13
    • July 27
  • August
    • August 10
    • August 24
  • September
    • September 14
    • September 28
  • October
    • October 12
    • October 26
  • November
    • November 16
    • November 30

Rationale

LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. In turn we ask that community members consult the schedule and plan their work accordingly.

Included Systems

  • Printing (to printers and copiers)
  • BIONIC (PeopleSoft)
  • Logins to College systems and lab computers
  • Password changing and account provisioning
  • Network Storage (H:, S: drives, etc.)
  • Bryn Mawr Blogs (WordPress)
  • Financial Edge
  • Library resources
  • Voicemail

Coming Soon

  • Moodle
  • The College website (www.brynmawr.edu)

Additional systems that may be briefly impacted:

  • Email and Calendaring (Office 365)
  • MediCAT student portal
  • Drupal
  • E-Market
  • Software installation services
  • onBase integrations

FAQ

What does this mean for me?

Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the System Maintenance Calendar. LITS will provide details whenever possible via reminders posted to the LITS Blog.

What happens when one of the maintenance windows falls during a major College event?

College senior administrators have identified a small number of dates during which the routine 2nd and 4th Thursday maintenance windows will not be possible. In these cases, the maintenance schedule has been altered to accommodate key events on the College calendar. There will be no planned maintenance during the months of May and December.

How will I keep track of when planned maintenance is occurring?

LITS will post a reminder to the LITS Blog before each date. To receive these reminders by email, follow this link to subscribe to System Status posts: http://lits.blogs.brynmawr.edu/about/. You can also follow the “Subscribe – Email or RSS” link from the left-side navigation on the LITS Blog.

Whenever a planned maintenance window deviates from the routine 2nd and 4th Thursday of each month, alternate dates will be published in advance on the System Maintenance Calendar and LITS will provide the College community with ample notification.

LITS will continue to provide in-time communications via email and the LITS Blog about any emergency outages affecting critical systems.

What systems are included?

Please see the list above. Whenever possible, details will be posted to the LITS Blog in advance of each maintenance window.

How did you choose the length and frequency?

LITS will be patching and updating a large number of systems and servers during these times. Manufacturers also release updates at different times throughout the month. As we practice and streamline this process, we anticipate reducing the length of this window and completing scheduled maintenance by midnight.

Will there still be outages outside of these scheduled windows?

Yes. Emergency maintenance, as in the case of a critical security update or hardware failure, will still be conducted immediately with as much notice to the College community as possible.

Please note that not all systems are included in this schedule. For example, some network maintenance will need to be scheduled outside of these windows because system maintenance is dependent on the availability of the College network. We will not always be able to schedule major system upgrades in one of these maintenance periods, though we will do so whenever possible.