Student Support Services

Assistant Director of Case Management

  • Sara Donals (she/her) 
  • Email: 
  • Phone: x5372
  • Guild Hall, Office of the Undergraduate Dean  
  • Background in Mental Health Counseling and over nine years of experience working with students in educational settings.


  • Supports the holistic needs of Bryn Mawr undergraduate students
  • Non-clinical, student-centered support services
  • Partners closely with class deans, Academic Support, Access Services, Medical and Counseling Services, and Residential Life
  • Tenants of non-clinical case management: referrals, assessment, advocacy, student empowerment, and follow-up and resolution services

Reasons to Refer Students

  • Distress related to anticipated transitions and/or unexpected events
  • On and off-campus resource consultation
  • Recent physical and/or mental health hospitalization
  • Assistance with contacting faculty for short-term medical experience or personal emergencies impacting academics
  • Leave guidance and support

How to Refer Students

  • Email Sara at (faculty and staff may include the appropriate class dean on the email)
  • Include student information and a summary of concern
  • Best practice is to inform students you are referring them – include students on email if they know they are being referred
  • Students may also self-refer by emailing to schedule a meeting

The content provided here is intended for informational purposes only. It is not intended for self-diagnosis or self-treatment, nor should it replace the consultation of a trained medical or mental health professional.

Explore Resources

Below, you will find community resources that can support a variety of wellness areas. Student Support Services can help you explore resources further.

  • The Steve Fund is dedicated to the mental health and emotional well-being of students of color.       

  • Therapy for Black Girls offers a therapist locator, group chats, and blog articles to encourage the wellness of Black women and girls. 

  • Asians Do Therapy works to reduce stigma about and improve access to therapy with guidance on finding a therapist. 

  • Asian Mental Health Collective is a searchable database of Asian therapists serving the U.S. and Canada. 

  • Black Virtual Wellness Directory is a searchable database by state: Find a Virtual Black therapist, doula, yoga teacher, mediator, and much more. 

  • Inclusive Therapists is a database for people to connect with therapists focused on the needs of marginalized populations, including people of color, the LGBTQ community, and people with disabilities. 

  • National Queer and Trans Therapists of Color Network (NQTTCN) is a nationwide directory of therapists who identify as Queer and Trans Therapists of Color 


  • LGBTQ Youth Resources in Philly will lead you to several LGBTQ organizations in Philadelphia.  
  • Trans Lifeline is designed for transgender people. The Trans Lifeline is staffed by people who are themselves transgender. U.S. Call: (877) 565-8860, Canada: (877) 330-6366  
  • Inclusive Therapists is a database for people to connect with therapists focused on the needs of marginalized populations, including people of color, the LGBTQ community, and people with disabilities. 
  • National Queer and Trans Therapists of Color Network (NQTTCN) is a nationwide directory of therapists who identify as Queer and Trans Therapists of Color 
  • Trevor Project is a crisis resource for LGBTQIA+ identifying folks. Text START to 678-678 or call 1-866-4-uTREVOR (1-866-488-7386) 
  • In Acknowledgment of the many recent and upsetting laws and agendas that discriminate against LGBTQIA youth and their families, we want to express our support and solidarity by offering the following resources:  
  • PFLAG is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their parents and families, and allies, with nearly 400 chapters and 250,000 members and supporters crossing multiple generations of families in major urban centers, small cities, and rural areas across America. Find a chapter near you. 
  • Transgender Law Center is a national trans-led organization offering legal resources to the transgender and gender non-conforming community. 


  • Victims Services Center of Montgomery County
  • Women's Center of Montgomery County
    • 24 hour DV hotline; elder abuse services; individual/group DV counseling; advocacy (legal, medical, housing, employment); info/referrals; court/hospital accompaniment; emergency relocation fund; education/outreach; LGBTQIA+ affirming services 
  • Laurel House Domestic Violence Center
    • ​​​​​​​ 
    • Confidential hotline/textline; housing - emergency housing and transitional house; support services (counseling, crisis, medical advocacy, children's program); legal; prevention; case management 
  • Domestic Abuse Project of Delaware County
    • 24/7 hotline; counseling; safe house; legal services; advocacy services
    • 14 West Second Street Media, PA 19063 
  • Victim Services Center
    • Support for crime victims including sexual assault; 24 hour hotline and crisis counseling; accompaniment for sexual assualt medical exams in Montgomery Co.; counseling; education; support groups; victim advocacy; victim compensation assistance; LGBTQIA+ affirming 
    • 325 Swede St., 2nd Floor, Norristown, PA 19401
  • National Coalition Against Domestic Violence
    • Offers a comprehensive list of hotlines, shelters and legal; safety plans and resources 
  • National Domestic Violence Hotline
    • crisis helpline; 24/7 
  • National Sexual Assault Hotline
    • crisis helpline; 24/7; Eng/Spanish 
  • Renfrew Center specializes in the treatment of anorexia, bulimia, binge eating disorder, and related mental illnesses. Programming comprises a comprehensive range of services, including day treatment, intensive outpatient, and group therapy.  

  • The National Eating Disorder Association (NEDA) is the largest nonprofit organization dedicated to supporting individuals and families affected by eating disorders. Includes a 24/7 chat, text, and phone helpline and community forums to connect with support.  

  • Project Heal provides resources including free clinical assessment for those curious about and actively seeking treatment with eating disorders.   

  • The Association for Size Diversity and Health (ASDAH) envisions a world that celebrates bodies of all shapes and sizes, in which body weight is no longer a source of discrimination and where oppressed communities have equal access to the resources and practices that support health and wellbeing. 


Main Line Health offers Charity Care and Financial Assistance for those who are finding it difficult to pay for their medical expenses. Please don't let finances stop you from seeking the care you need. For questions about Main Line Health's financial counseling program, please call 484-337-1970. 

Emergency Room (ER) Care

  • Bryn Mawr Hospital Emergency Room - 130 South Bryn Mawr Ave 
    Bryn Mawr, PA 19010 
  • Lankenau Medical Center Emergency Room - 100 East Lancaster Ave 
    Wynnewood, PA 19096 

Urgent Care Clinics

  • AFC Urgent Care - Narberth - 934 Montgomery Ave 
    Narberth, PA 19072 
  • AFC Urgent Care - Havertown - 115 W. Eagle Rd 
    Havertown, PA 19083 
  • Main Line Health Urgent Care - Wynnewood - 306 E Lancaster Ave, Suite 200 
    Wynnewood, PA 19096 
  • Vybe Urgent Care - 1305 West Chester Pike 
    Havertown, PA 19083 
  • Tower Health Urgent Care - Villanova - 635 Conestoga Rd 
    Villanova, PA 19085 

Notice of Privacy Practices

Student Support Services abides by FERPA and is a Responsible Party for Title IX and Clery.

We establish and maintain privacy but are not bound by confidentiality- we may follow up with referral sources and other helpful partners to share general information to ensure a collaborative process benefits the student.

 If there is an immediate concern for safety, please contact Campus Safety at 610-526-7911.


Contact Us

Non-Clinical Case Management

Sara Donals (she/her)
Assistant Director of Case Management
Phone: 610-526-5372
Guild Hall, Office of the Undergraduate Dean