Service Requests

If you need assistance, fill out the Service Request Form at the bottom of the page.

Our Call Center is staffed from 7 a.m. through 5 p.m. Service requests that are non-urgent should be requested via the Service Request Form.

Urgent requests (e.g., issues involving personal safety, security, or loss, or damage to facilities or property) should be phoned into the Facilities Services Call Center at x7930 during normal business hours. If an urgent request occurs during off hours, contact Campus Safety at x7911. Campus Safety will notify the 24-hour, on-call mechanic, if necessary.

Generally, requests for maintenance and repairs take precedent over requests for alterations and improvements. For general inquiries regarding ongoing work or cost estimates, please contact our Call Center at x7930 during regular business hours.

Response Time

The following types of calls are dispatched immediately by radio:

  • Emergencies
  • Heating/Air Conditioning-related calls
  • Alarms
  • Major leaks
  • Lock-outs
  • Ice/Snow Removal

Work order requests are reviewed within 24 hours of the request. The average response time for work requests are as follows:

  • Emergency: Working hours, 30 minutes; Off hours and weekends, 2 hours
  • Urgent: Same-day response/dispatched by radio
  • Routine: Average response not more than 1 week